Hirevue is the global leader in video interviewing, assessments, and AI-driven hiring solutions, trusted by global enterprise organizations to transform how they find, assess, and hire talent. Our customers are sophisticated, high-stakes, and deeply invested in getting the most from our platform, and we are equally invested in them.
Let's be direct about what this role is and isn't. This is not a content-build role. We are not looking for someone to record tutorial videos and write knowledge base articles. We are looking for someone who thinks in systems, builds in AI, and designs enablement the way modern technology should work: intelligent, automated, scalable, and deeply human in its impact.
The Customer Enablement Specialist will build Hirevue's customer enablement function using an AI-first, agent-driven approach - creating automated workflows, intelligent touchpoints, and self-serve experiences that meet customers where they are and move them forward. You'll also engage directly with customers, and support the strategic programs that anchor our most important relationships.
This is not a support or service delivery role. Where other teams focus on implementation, issue resolution, and operational execution, this person focuses on what comes after: driving adoption, deepening product value, and building systems that make customers genuinely successful at scale.
You will work directly with the Chief Evangelist across Customer Success, Solution Architecture, and Renewals. What you build will be seen, used, and valued  by customers and by Hirevue.WHAT YOU'LL DOAI-First Customer Enablement Design and build Hirevue's customer enablement function using an agent-based, automated approachBuild AI-powered workflows that deliver education, guidance, and nudges to the right customers at the right moment in their journeyCreate intelligent self-serve experiences that feel personal at scale, so customers get what they need without waiting for a human to show upPartner with Product, PS, CS, and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoptionContinuously test, iterate, and improve, treating enablement like a product, not a projectDirect Customer EngagementShow up directly for customers - delivering sessions, facilitating conversations, and being the kind of expert customers trust and come back toBe a proactive point of contact across our broader customer base, reaching out before customers know they need youIdentify adoption signals, risk indicators, and expansion opportunitiesRepresent Hirevue with warmth and expertise in every interaction, from a first-time product question to a strategic conversation with a senior stakeholderCustomer Programs SupportProgram Manage Hirevue's Customer Advisory Board (CAB) and Executive Sponsor ProgramSustain connections with key customers between formal touchpoints, keeping relationships warm and meaningfulSupport the Chief Evangelist in preparing for and executing senior customer engagements, bringing continuity and context to every interactionKeep strategic programs running smoothly, because the best customer experiences don't happen by accident
